Call Centre Blues
Jan. 11th, 2006 09:52 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
patgundYou know, I don't think this is racism has much as general call-centre and customer centre abuse.
Because I've been called all that and worse working help desks.
Call centers hear the good, the bad, and the ugly American
"In the northern Indian city of Noida, a group of agents for SBC, the U.S. communications company, sat recently on the clipped grass in front of the silver-glassed office building where they field Americans' Internet connection problems. Callers often dismiss them the moment they detect their Indian accents, they say. "A whole lot of the time people are yelling," said Kapil Chawla, 23. "They just want to talk to an American.""
The only part I can see as even semi-racist is the irritation and belief that these call centres are taking away from US jobs. In which case the ire should be directed towards the CEO of the outsoursing company.
I admit, I tend to prefer to talk with someone with an accent I can understand, but that's because I have problems completely understanding Indian English, (much to the amusement of some of my co-workers.) Some of the pitch and tone gets blurred up for some reason.
Because I've been called all that and worse working help desks.
Call centers hear the good, the bad, and the ugly American
"In the northern Indian city of Noida, a group of agents for SBC, the U.S. communications company, sat recently on the clipped grass in front of the silver-glassed office building where they field Americans' Internet connection problems. Callers often dismiss them the moment they detect their Indian accents, they say. "A whole lot of the time people are yelling," said Kapil Chawla, 23. "They just want to talk to an American.""
The only part I can see as even semi-racist is the irritation and belief that these call centres are taking away from US jobs. In which case the ire should be directed towards the CEO of the outsoursing company.
I admit, I tend to prefer to talk with someone with an accent I can understand, but that's because I have problems completely understanding Indian English, (much to the amusement of some of my co-workers.) Some of the pitch and tone gets blurred up for some reason.
