The 10 questions I wish I could ask users
Jan. 31st, 2006 07:38 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
patgundhttp://community.livejournal.com/techsupport/942757.html
"~So, for a little background...I work at a pretty major computer company and my boss is the sweetest, kindest man ever. Where 'sweetest, kindest' means 'Satan incarnate'. But in a good way. ;-)
~We were on the internal support chat and someone asked what the top ten questions we should ask a user about a certian product of ours when they call in with an issue. Several people chimmed in with 'That's on the website', 'Ask Matt', and sundry other mostly serious responses.
1. What did you do?
2. Please, what did you do?
3. Why won't you just tell me what you did?
4. I know you did something, what was it?
5. Do I really have to ask for your sysreports to tell you what you did?
6. I mean I know you did something, you know you did something, why won't you just tell me?
7. Do you really believe I won't find out what you did?
8. Are you just trying to drive me insane?
9. Do you realize if you had told me that in the beginning this would have been over weeks ago?
10. Where do you live?
~I'm going to crossstich it and put it up in my cube at work. :-D ~"
"~So, for a little background...I work at a pretty major computer company and my boss is the sweetest, kindest man ever. Where 'sweetest, kindest' means 'Satan incarnate'. But in a good way. ;-)
~We were on the internal support chat and someone asked what the top ten questions we should ask a user about a certian product of ours when they call in with an issue. Several people chimmed in with 'That's on the website', 'Ask Matt', and sundry other mostly serious responses.
1. What did you do?
2. Please, what did you do?
3. Why won't you just tell me what you did?
4. I know you did something, what was it?
5. Do I really have to ask for your sysreports to tell you what you did?
6. I mean I know you did something, you know you did something, why won't you just tell me?
7. Do you really believe I won't find out what you did?
8. Are you just trying to drive me insane?
9. Do you realize if you had told me that in the beginning this would have been over weeks ago?
10. Where do you live?
~I'm going to crossstich it and put it up in my cube at work. :-D ~"
